Privacy policy

Website Privacy Policy Data Controller The company responsible for processing your data under this Privacy Policy is:

NIF: B67602276

Address: AV. DIAGONAL 468 PL.8 - 08006 BARCELONA Email address: info@visualife.es Website: visualife.io Telephone: 607 722 882 Registered in the Commercial Registry of Barcelona, volume 47.281, Folio 164, Page B-547155. At VISUALIFEAR SPAIN S.L., we recognise the importance of protecting your personal information and are committed to treating it responsibly and in accordance with data protection laws. This privacy policy is intended to regulate all aspects relating to the processing of data of the different users who browse or provide their personal data through the various forms on the website. Personal Data Personal data is information that identifies you or makes you identifiable. Through the website, in the fields established for that purpose, we collect the personal data that the user communicates to us: first name, surname(s), email, telephone, postal address, town/city, etc., as well as all data that they voluntarily provide through any of the social networks on which the user is registered. In that case, privacy will depend on the settings established by the user themselves as well as on the terms and conditions of the social network itself. The user's visit to the website does not imply that they must provide any information about their personal data. However, if they do provide it, the data will be processed lawfully at all times subject to the principles and rights set out in GDPR 2016/679 of 27 April 2016 and LOPDGDD 3/2018 of 5 December.

Purpose, duration and legal basis of processing:

We will process the data that the user provides to us for the following purposes: To deal with the request or enquiry made by the user through the contact form on the website. We collect and process the user's personal data in order to process and manage their request, an enquiry or any petition made through that form. We will retain these data for the time necessary to fulfil your request and for the time established by law with a minimum duration of 3 years. The legal basis for processing the data will be the consent given by the user when selecting the acceptance box of our privacy policy before sending the request. The user has the right to revoke their consent at any time without affecting the lawfulness of processing based on consent prior to its withdrawal. To improve your experience when browsing the website. We will retain these data until the user revokes their consent to the processing of the same by deleting the cookies and for the time established by law with a minimum duration of 3 years. The legal basis for improving your experience when browsing the website is the consent given by the user when accepting cookies. The user has the right to revoke their consent at any time without affecting the

lawfulness of processing based on consent prior to its withdrawal. To manage our social networks and send you information about our activities and products. We will retain these data until the user revokes their consent to the processing of the same and for the time established by law with a minimum duration of 3 years. The legal basis for managing our social networks and sending you our activities and news is the consent you give us for that purpose. The user has the right to revoke their consent at any time without affecting the lawfulness of processing based on consent prior to its withdrawal. To send communications, bulletins or newsletters about products of VISUALIFEAR SPAIN S.L.. With the user's consent we collect and process their personal data in order to send them information about our products and services. We will retain these data until the user revokes their consent to the processing of the same and for the time established by law with a minimum duration of 3 years. The legal basis for processing the data will be the consent given by the user when selecting the acceptance box of our privacy policy before subscribing to the newsletter in the form provided for that purpose on the website. The user has the right to revoke their consent at any time without affecting the lawfulness of processing based on consent prior to its withdrawal. To register and manage an account as a “registered user” through the form on the website, which will allow the user to access their private services area and inform them of our activities, and we may send them by any electronic means commercial communications about news of our services. We will retain these data until the user requests deregistration and for the time established by law with a minimum duration of 3 years. The legal basis for processing the data will be the consent given by the user when registering through the registration form and selecting the acceptance box of our privacy policy before submitting their request. The user has the right to revoke their consent at any time without affecting the lawfulness of processing based on consent prior to its withdrawal. To manage appointment bookings through the form on our website. The data will be retained for the time necessary to deal with your request and for as long as legal liabilities may arise from the provision of the service. The legal basis is the consent of the data subject by clicking the box provided for that purpose. The data subject has the right to revoke their consent at any time without this affecting the lawfulness of processing based on consent prior to its withdrawal Transfer or communication of personal data and international transfers Your data will not be communicated or transferred to third parties, except where there is a legal obligation or those providers linked to the Controller who act as processors. Our servers are located in the European Union, and as a general rule we contract service providers also located within the European Economic Area or in countries that have been declared to have an adequate level of protection. If we need to use external service providers that require the transmission of personal data outside the European Union or to countries that have not been declared to have an adequate level of protection, we will ensure the security and lawfulness of the processing of your data through adequacy decisions, standard clauses, binding corporate rules, exceptions or any other instrument approved by the supervisory authority that offers adequate safeguards for carrying out the international data transfer.

Updating of data

It is important that, so that we can keep personal data up to date, the user always informs us whenever there has been any modification to them; otherwise, we do not accept responsibility for their accuracy. The user guarantees that the personal data provided are truthful, guaranteeing that all information provided corresponds to the real situation, that it is up to date and accurate, and undertakes to communicate any modification. Third-party data If the user provides data of third parties for any purpose to VISUALIFEAR SPAIN S.L., they guarantee that they have obtained such data lawfully, that they have previously informed the data subjects, obtaining their consent to communicate them, and that the information provided is accurate and truthful. Mandatory nature of the information requested All our forms have an asterisk (*) on the mandatory fields. If the user does not complete those fields, or does not tick the privacy policy acceptance box, the information will not be allowed to be sent. Use of passwords

In order to access the Private Area, the USER must “Log in” and enter the email address and password

generated in the registration form in accordance with the complexity rules established at any time on the website. Users are responsible for the proper custody and confidentiality of any identifiers and/or passwords they have selected at registration, and undertake not to assign their use to third parties, nor allow access to unauthorised persons. Likewise, it shall be the user's obligation to notify the Controller immediately of any event that allows the improper use of the identifiers and/or passwords, such as theft, loss, or unauthorised access to them, in order to proceed with their immediate cancellation.

Rights of data subjects

You have the right to access your data and to obtain confirmation of their processing, as well as a copy of the personal data subject to processing. You have the right to update them and request the rectification of data that are inaccurate or request erasure when the data are not necessary for the purposes for which they were collected. You may request restriction of the processing of your data and object to their processing by revoking your consent, as well as exercise the right to data portability. Likewise, you have the right not to be subject to decisions based solely on the automated processing of your personal data. You may exercise your rights by contacting us at info@visualife.es If you consider that your rights have not been properly addressed, you have the right to lodge a complaint with the supervisory authority at www.aepd.es. Processing of data of minors Anyone who provides data through the forms on this website and accepts their processing declares that they are over 14 years of age, access to and use of the portal by those under that age being prohibited. If at any time the Controller detects that a person under 14 years of age has provided personal data, we will proceed to cancel them. Likewise, parents or guardians may in any case contact VISUALIFEAR SPAIN S.L. to block the access account of minors under their care who have registered by falsifying their identity. Social networks The purpose of tools such as Facebook, Twitter, Instagram, etc. or other social networks is to give visibility and dissemination to the activities carried out by our organisation. These tools store personal data on the servers of the respective services and are governed by their own privacy policy. It is recommended that you review and read the terms of use and privacy policy of the social network when registering, taking into account the different configuration options in relation to the degree of privacy of the user profile on the social network. Likewise, the Controller reserves the right to remove from its social networks any information published by third parties that

breaches the law, incites others to do so, or contains messages that attack the dignity of persons or institutions. As well as the right to block or report the profile of the author of such messages. Cookie processing A cookie is a small file that is downloaded and stored on the user's computer when they access a website. Cookies allow the website, among other things, to store and retrieve information about the browsing habits of the user or their device and, depending on the information they contain and the way their device is used, may be used to recognise the user. The user has the option of preventing the generation of cookies by selecting the corresponding option in their browser programme. You can obtain more information by reading our Cookie Policy. Update date: 16/03/2025

Last updated: 16/03/2025.